SŌEN is a New Zealand brand, and our incense is made in Xiamen, China.
Each scent is made with a blend of plant-based aromatic powders, including botanicals and woods, with Nanmu wood powder used as a natural binder.

Key aromatic ingredients for each scent are listed on the individual product pages.

If any synthetic fragrance is used in a blend, this will be clearly noted on the relevant product page.

We currently ship within New Zealand only. View our Shipping Policy Page for more details.

Orders are typically dispatched within 1–3 business days.

Estimated delivery timeframes:

• Auckland: 1–2 working days
• Rest of New Zealand: 2–4 working days
• Rural addresses: Please allow an additional 2 working days

Shipping Rates

• $5 flat-rate shipping on orders under $100 NZD
  
• Free shipping on orders of $100 NZD or more

 We don't offer returns or exchanges for change of mind. If you've received a faulty or incorrect item, we're here to help. View our Returns policy for full details.

We're sorry to hear that. Please get in touch at hello@soen.co.nz within 3 days of receiving your order, and we'll make it right.

Always burn incense in a well-ventilated space and keep out of reach of children and pets. If you are pregnant, nursing, or sensitive to smoke or fragrance, we recommend consulting your healthcare provider before use.

Reach us through our Contact page or email hello@soen.co.nz directly — we're happy to help and will get back to you as soon as we can.