Refund policy

We do not offer returns or exchanges for change of mind.

Under the New Zealand Consumer Guarantees Act 1993, you are entitled to a remedy if a product is faulty, not of acceptable quality, or does not match its description. In such cases, we will offer a repair, replacement, or full refund — including original shipping costs where applicable.

If you receive a faulty or incorrect item, please contact us at hello@soen.co.nz within 14 days of receiving your order. Please include your order number, a description of the issue, and a photo where possible.

Refunds are processed to the original payment method and may take several business days to appear depending on your bank.